Web & Platforms
MediaHub Helpdesk
Helpdesk ticketing and chat system for internal and customer support management.
Overview
MediaHub, a Strategic Business Unit of Telkom Metra, required a Helpdesk and Chat System for internal and customer management of support requests — a centralized platform to manage requests, prioritize tasks, assign tickets, and analyze trends.
Modules & features
Centralized Ticketing
Live Chat
Task Prioritization & Assignment
Progress Tracking & Notifications
Analytics & Insights
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